The Cabinet Secretary for Public Service and Human Capital Development, Justin Muturi, Monday officially launched the 2024 Huduma Kenya Customer Service Week during his first visit to the Huduma Kenya Secretariat, the Huduma Contact and Tele-Counselling Centre, and the GPO Huduma Centre.<\/p>\n
In his address, Muturi praised Huduma Kenya\u2019s transformative impact on public service delivery, noting the program\u2019s significant role in making government services more accessible, convenient, and dignified for all Kenyans.<\/p>\n
\u201cHuduma Kenya has reshaped how the public interacts with government services,\u201d said\u00a0 CS Muturi. \u201cWe now have four key service delivery platforms \u2013 Huduma Centres, Huduma Mashinani Outreaches, the Huduma E-platforms, and the Huduma Contact & Tele-Counselling Centre\u2014that provide citizens with equitable access to essential services.\u201d<\/p>\n
The theme for this year\u2019s Customer Service Week, \u201cAbove and Beyond,\u201d underscores the government\u2019s commitment to delivering services that exceed citizens\u2019 expectations.<\/p>\n
The Cabinet Secretary emphasized the need for public servants to demonstrate compassion, respect, and efficiency in their daily interactions with wananchi.<\/p>\n
During his visit, Muturi outlined Huduma Kenya\u2019s ambitious plan to roll out 290 Sub-County Huduma Centres across the country as part of the Kenya Vision 2030 and the Bottom-up Economic Transformation Agenda (BETA).<\/p>\n
He stressed the importance of deploying more government services at the Huduma Centres to ensure citizens are not forced to travel long distances to access essential services.<\/p>\n
\u201cWe are working to make sure that services like renewing a driver\u2019s license are available in more Huduma Centres. Currently, National Transport and Safety Authority (NTSA) services are only available in 15 out of 57 centres. This must change,\u201d Hon. Muturi remarked, adding that talks with the NTSA were already underway to expand their service footprint.<\/p>\n
The revamped Huduma Contact and Tele-Counselling Centre was also highlighted as a critical tool in the future of government service delivery, with its enhanced capacity to handle more queries and provide comprehensive information on government services.<\/p>\n
Citizens can now dial 1919<\/strong> to access a range of services without the need to visit a Huduma Centre in person.<\/p>\n However, despite improvements, Muturi noted that 180,000 uncollected identity cards, 47,000 driving licenses, and 54,000 birth certificates remain at various Huduma Centres, urging Kenyans to collect their documents.<\/p>\n As Customer Service Week celebrations kick off, Muturi commended Huduma Kenya staff for their exceptional dedication, which has made the program a trusted interface for government services.<\/p>\n \u201cWe are building a public service that is not only efficient but also empathetic and responsive to the needs of every Kenyan,\u201d Muturi concluded.<\/p>\n Customer Service Week runs from October 7 to October 13, with various activities planned across the 57 Huduma Centres to appreciate both customers and staff.<\/p>\n \u00a0<\/p>\n The post 290 Sub-County Huduma Centres to be unveiled countrywide, says CS Muturi<\/a> first appeared on KBC<\/a>.<\/p>\n The post 290 Sub-County Huduma Centres to be unveiled countrywide, says CS Muturi<\/a> appeared first on KBC<\/a>.<\/p>","protected":false},"excerpt":{"rendered":" The Cabinet Secretary for Public Service and Human Capital Development, Justin Muturi, Monday officially launched the 2024 Huduma Kenya Customer Service Week during his first visit to the Huduma Kenya Secretariat, the Huduma Contact and Tele-Counselling Centre, and the GPO Huduma Centre. In his address, Muturi praised Huduma Kenya\u2019s transformative impact on public service delivery, […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-98565","post","type-post","status-publish","format-standard","hentry","category-uncategorized","entry"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/posts\/98565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/comments?post=98565"}],"version-history":[{"count":0,"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/posts\/98565\/revisions"}],"wp:attachment":[{"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/media?parent=98565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/categories?post=98565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chezaspin.com\/blog\/wp-json\/wp\/v2\/tags?post=98565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}